Privacy Policy

Last updated: November 15, 2025

Introduction

Salonboutiqueel ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website salonboutiqueel.world or engage with our services. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are committed to processing your personal data lawfully, fairly, and transparently.

Data Controller

Salonboutiqueel is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us using the details provided at the end of this document.

Information We Collect

We may collect and process the following categories of personal data about you:

Identity and Contact Data

  • Full name
  • Email address
  • Telephone number
  • Delivery and billing addresses
  • Business name (if applicable)

Transaction Data

  • Order details, including products purchased, quantities, and prices
  • Payment information (processed securely through third-party payment processors)
  • Delivery preferences and special instructions
  • Purchase history and transaction records

Technical Data

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Time zone settings and location data

Usage Data

  • Pages visited on our website
  • Time and date of visits
  • Duration of page visits
  • Referring website addresses
  • Clickstream data and navigation patterns

Communication Data

  • Correspondence through email, contact forms, or social media
  • Enquiry details and preferences
  • Feedback and reviews
  • Customer service interactions

How We Collect Information

We collect personal data through the following methods:

  • Direct Interactions: When you place an order, complete a contact form, subscribe to communications, create an account, or correspond with us
  • Automated Technologies: Through cookies and similar tracking technologies as you navigate our website (see our Cookies Policy for details)
  • Third Parties: From analytics providers, payment processors, and delivery service providers
  • Public Sources: From publicly available sources such as business directories (for corporate clients)

How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:

Order Fulfilment and Customer Service

To process and deliver your orders, communicate about order status, handle enquiries, and provide customer support (Legal basis: Performance of contract).

Payment Processing

To process payments, manage billing, and prevent fraudulent transactions (Legal basis: Performance of contract and legitimate interests).

Marketing Communications

To send promotional materials, seasonal offerings, and news about our sustainable floristry practices, where you have consented or where we have a legitimate interest (Legal basis: Consent or legitimate interests). You can opt out at any time using the unsubscribe link in our emails.

Website Improvement and Analytics

To understand how visitors use our website, improve user experience, and enhance our services (Legal basis: Legitimate interests).

Legal Compliance

To comply with legal obligations, resolve disputes, enforce our terms and conditions, and protect our legal rights (Legal basis: Legal obligation and legitimate interests).

Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

Service Providers

  • Payment processors to handle secure transactions
  • Delivery services for order fulfilment within Greater Manchester
  • Email service providers for communications
  • Website hosting and maintenance providers
  • Analytics providers to help us understand website usage

Legal Requirements

We may disclose your personal data if required by law, regulation, legal process, or governmental request, or where necessary to protect our rights, property, or safety, or that of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to appropriate safeguards.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow third-party service providers to use your personal data for their own purposes and only permit them to process it for specified purposes and in accordance with our instructions.

International Data Transfers

We primarily store and process your data within the United Kingdom. However, some of our service providers may process data outside the UK. Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Government or transfers to countries with adequacy decisions.

Data Security

We have implemented appropriate technical and organisational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:

  • Secure HTTPS encryption for data transmission
  • Secure storage systems with access controls
  • Regular security assessments and updates
  • Staff training on data protection principles
  • Incident response procedures

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using industry-standard practices to safeguard your information.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Retention periods vary depending on the type of data:

  • Transaction Records: Retained for 7 years to comply with tax and accounting obligations
  • Marketing Data: Retained until you withdraw consent or for 3 years of inactivity
  • Website Analytics: Typically retained for 26 months
  • Correspondence: Retained for as long as necessary to address your enquiry and for reasonable follow-up

When we no longer need your personal data, we will securely delete or anonymise it. In some circumstances, we may anonymise your data for research or statistical purposes, in which case we may retain this information indefinitely without further notice.

Your Legal Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of your personal data
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request that we limit how we use your data
  • Right to Data Portability: Receive your data in a structured, commonly used format
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Rights Related to Automated Decision Making: Not be subject to decisions based solely on automated processing
  • Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month, though this may be extended by two further months for complex requests. We may need to verify your identity before processing your request.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. Visit www.ico.org.uk for more information.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. For detailed information about the cookies we use and your choices, please refer to our separate Cookies Policy available at Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, and services not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Address: 14 Willowbrook Lane, Manchester M12 4QT
  • Phone: +44 20 7946 8123
  • Email: info@salonboutiqueel.world

We are committed to resolving any privacy concerns you may have and will respond to all enquiries in a timely manner.

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